@article{Panari_Levati_Bonini_Tonelli_Alfieri_Artioli_2016, title={The ambiguous role of healthcare providers: a new perspective in Human Resources Management}, volume={87}, url={https://mattioli1885journals.com/index.php/actabiomedica/article/view/5432}, abstractNote={Background and aim: A strategic Human Resources Management approach, that overcomes an<br />administrative Personnel Management, is becoming crucial for hospital organizations. In this sense, the aim<br />of this work was to examine the figure of healthcare provider using the concept of role, as expected behaviour<br />in term of integration in the organizational culture. Method: The instrument used to analyse the healthcare<br />provider figure was “role mapping”. Particularly, semistructured interviews were conducted and involved to<br />36 health professionals of four units in order to examine the behaviour expectations system towards the<br />healthcare providers. Results: The analysis revealed that the expectations of different professionals related<br />to the healthcare provider were dissimilar. Physicians’ expectations referred to technical preparation and efficiency,<br />while nurses and nurse coordinators required collaboration in equip work and emotional support for<br />patients. In all Operating Units, directors were perceived as missing persons with vague expectations of efficiency.<br />Differences concerned also the four Units. For example, in intensive care Unit, the role of healthcare<br />provider was clearer and this figure was perceived as essential for patients’ care and for the equip teamwork.<br />On the contrary, in Recovery Unit the healthcare provider was underestimated, the role was ambiguous and<br />not integrated in the equip even if there was a clear division of tasks between nurses and healthcare providers.<br />Conclusion: The “role mapping” instrument allows to identify healthcare provider profile and find possible role<br />ambiguity and conflicts in order to plan adequate human resources management interventions.}, number={2 -S}, journal={Acta Biomedica Atenei Parmensis}, author={Panari, Chiara and Levati, W. and Bonini, A. and Tonelli, M. and Alfieri, E. and Artioli, Giovanna}, year={2016}, month={May}, pages={49–60} }