EFFECT OF CONFLICT RESOLUTION STRATEGIES TRAINING PROGRAM ON TEAMWORK PERFORMANCE AND ATTITUDE AMONG FACULTY STAFF ASSISTANTS
Main Article Content
Keywords
Attitude, conflict resolution strategies, faculty staff assistants, team work.
Abstract
Background Team dynamics naturally involve conflict. Conflict resolution can stimulate creativity and improve decision-making which directly enhance team performance. Aim of the study: measure effect of conflict resolution strategies training program on teamwork performance and attitude among faculty staff assistants. Design: Quasi-experimental design. Setting: El Fayoum University in Egypt's Faculty of Nursing served as the study's location. Subjects: 114 Faculty staff assistants were participated in the study. Tools: knowledge questionnaire, Thomas Kilmann conflict mode instrument (TKI), teamwork performance questionnaire and team STEPPS teamwork attitude questionnaire (TPQ). Results: before implementing the program all participants had unsatisfactory knowledge regarding conflict resolution strategies. Meanwhile less than two thirds of faculty staff assistants had satisfactory knowledge regarding conflict resolution strategies post training program and in follow up phase (65.8%, 63.2%), respectively, before implementing the program the highest conflict resolution strategies used was accommodating strategy (24.87±5.71). While at post program compromising strategy was the highest used (80.22±2.69). All faculty staff assistants had low teamwork performance in preprogram phase which obviously increased significantly in post program phase and in follow up phase. Majority of faculty staff assistants had low teamwork attitude in preprogram phase which obviously increased to three quarters in post program phase. Conclusions: the training program was positive influence faculty staff assistants' knowledge about conflict resolution strategies, improve teamwork performance and enhance teamwork attitude. Recommendations: Conduct training program for newly faculty staff about conflict resolution strategies and how to use these strategies in different situations effectively.
Downloads
References
• Aghaei, I., Haghani, M., & Limunga, E. (2022): Task and Relationship Conflicts, Employee Agility, and Perceived Job Performance. Journal of Management and Research (JMR), 9(1), 251-7924. doi: https://doi.org/10.29145/jmr.91.02 • Ahmed, M., (2016). Influence of conflict Management strategies on organizational commitment among staff nurses, unpublished Master Thesis, Faculty of Nursing, Ain Shmas University. • Alhamali, R., (2019). Impact of Conflict Management Styles on Team Performance on Supervisors of Teams in Universities, Global Journal of Management and Business Research: Administration and Management. 19 (3) 1-9. • Alise, G,: (2021): Transformational Leadership, Conflict Management Style, and Job Satisfaction in Law Enforcement, Seton Hall University Dissertations and Theses (ETDs). 2843. https://scholarship.shu.edu/dissertations/2843. Doctora thesis. • Augustine, E, Bassey, E, John, O, Isaac, E, & Nana, A., (2024): Effects of Conflict Management Strategies on employees’ performance in the university of Calabar teaching hospital, Calabar, Nigeria. 2024, African Journal of Social Sciences and Humanities Research ISSN: 2689-5129, 7 (2), pp. 121-136. • Azb, R., (2019): Conflict Resolution Strategies Training Program and its Effect on Assertiveness among Nursing Students, Egyptian Journal of Health Care, 10 (2). • Baker, D., krokos, K., & Amodeo. A., (2008). Team STEPPS Teamwork Attiudes Questionnaire manual, Agency for Healthcare Research and Quality, American Institutes for Research. • Barenie, R.E., Cernasev, A., Heidel, R.E..(2023): Faculty, staff, and student perceptions of substance use disorder stigma in health profession training programs: a quantitative study. Subst Abuse Treat Prev Policy 18, https://doi.org/ 10.1186/s13011-022-00509-8. • Bokaii, L. (2023): Impact of Teamwork on the Performance of the employees in The Non-Governmental Sector. The Eurasians: Journal On Global Socio-Economic Dynamics, (2(39), 45-58. https://doi.org/10.35678/ 2539-5645.2(39).2023.45-58. • Dunbar, T., (2018). Conflict Resolution Strategies Used by Civilian Small Business Managers on Military Bases, unpublished doctoral thesis, Part of the Business Administration, Management, and Operations Commons, Walden University. • El deeb, S. (2021): Conflict Management Styles and Resiliency among nursing students from different cultures, Egyptian Journal of Health Care, 12(4). • Giday, D., 2023: A study on the effect of training on employee performance in the case of Mekelle City, Tigray, Ethiopia, Social Sciences & Humanities Open journal homepage: www.sciencedirect.com/journal/social-sciences-and-humanities-open • Gunasingha, R, Zhao, C,& Clay, A (2023): Conflict resolution styles and skills and variation among medical students, BMC Medical Education 23:246 https://doi.org/ 10.1186/s12909-023-04228-x • Hassan, A, Mohammed, F, Zakaria,A, & Ibrahim, I, (2024): Evaluating the Effect of Team STEPPS on Teamwork Perceptions and Patient Safety Culture among Newly Graduated Nurses, BMC Nursing. • HU, & BAI (2024):The effect of escape rooms on teamwork attitudes and intensive care knowledge among new nurses in the ICU, https://doi.org/10.21203/rs.3.rs-4541374/v1. • Ibrahim, M., (2018). Conflicts and Conflict Management Mechanisms in Selected Districts in the Northern Region, Doctor of Philosophy Degree in Development Studies, University of Cape Coast, Ghana. • Khaled, A., 2018: Application of Team Strategies and Tools to Enhance Performance and Patient Safety (STEPPS) for Improving Patient Safety Culture among Nurses, doctoral thesis. • Khoshnoodifar, M, Emadi, N, Mosalanejad, L, Maghsoodzadeh, S, & Shokrpour, N (2024): A new practical approach using Team STEPPS strategies and tools: – an educational design, BMC Medical Education 24:22. https://doi.org/ 10.1186/s12909-023-04803-2. • Kilag, O., Largo, J, & Rabillas, A., (2024):Administrators’ Conflict Management and Strategies, IMJRISE International Multi-disciplinary Journal of Researchfor Innovation, Sustainability, and Excellence, 1(1). • Kulbaciauskaite, J, 2021: Impact and effect of conflict in the workplace on the Performance of management in the Retail industry, National College of Ireland, Master of Arts in Human Resources Management. • Kwon, C., &Duzyj, C. (2022). The Impact of Team STEPPS Training on Obstetric Team Attitudes and Outcomes on the Labor and Delivery Unit of a Regional Perinatal Center. Am J Perinatol. https:// doi. org/ 10. 1055/a- 1974. • Lyamabhor, M, Ndudi, F, Ogundare, J& Ofune, K (2024): Perspective in workplace conflict management strategies and organizational performance, Uniportjabfm Vol 15 (1) University Of Port Harcourt, Choba Port Harcourt, Rivers State Nigeria • Massawe, V (2022): Internal Conflict Management and employee Performance in local Government Authorities In Tanzania, Kampala International University, master thesis. • Maureen, M., & Maore, S., (2021). Conflict Management Strategies and Organizational Performance, IOSR Journal of Business and Management, 23(6) 14-29. • Mohammed, A, Ahmed, M, El-Shaer, A, & Zakaria,A (2022): Effect of Conflict Management Program on Staff Nurses' Performance, Mansoura Nursing Journal (MNJ) Vol. 9. No. 1 – Print ISSN: 2735 – 4121 Online ISSN : 2735 – 413X Original Article. • Obialor, S & Adeoye, J., (2023): Conflict resolution strategies applied by secondary school management in edo south senatorial district, International Journal of Educational Research Vol. 12, No. 2, 25-39. • Phulpoto, N, Xi, W, Memon, S, & Phulpoto, S., (2023): Teamwork and its impact on employee performance: mediated by job satisfaction - a comprehensive study of services sector of pakistan, risus – Journal on Innovation and Sustainability,14, (3), p. 21-31. • Shaw, B., 2023: Impact Of Team STEPPS Training on Teamwork Perception In Two Primary Care Clinics, doctoral thesis. https://digitalcommons.pvamu.edu/pvamu-dissertations. • Shaw, B., 2023: Impact Of Team STEPPS Training On Teamwork Perception In Two Primary Care Clinics, doctoral thesis https://digitalcommons.pvamu.edu/pvamu-dissertations/9 • Silva, L., Lino, S., Ghedine, T., & Tutida, A., (2021). A Management Instrument for Teamwork Evaluation, Research in Production and Development, available at: https:\\www. Researchgate.Net\ publication\35206295. • Soubagleh, M., (2019). Exploring Conflict Management Strategies among School Administrators: A Case Study of an International Islamic School in Malaysia, Iiumjournal of Educational Studies, 7(1) 3-14. • Tassi, J, Gajardo, M, & Leo, F, (2023): An intervention program based on team building during tactical training tasks to improve team functioning, Frontiers in Psychology.
Article Sidebar
Article Details
Details
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
This is an Open Access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by-nc/4.0) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Transfer of Copyright and Permission to Reproduce Parts of Published Papers.
Authors retain the copyright for their published work. No formal permission will be required to reproduce parts (tables or illustrations) of published papers, provided the source is quoted appropriately and reproduction has no commercial intent. Reproductions with commercial intent will require written permission and payment of royalties.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.