THE ROLE OF INFORMATION TECHNOLOGY IN IMPROVING HEALTHCARE DELIVERY
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IT has revolutionized healthcare delivery by providing various tools and solutions to improve patient care, simplify processes, and enable communication among healthcare stakeholders. This research examines how IT enhances healthcare delivery by analyzing its effects on patient care, provider workflows, and overall healthcare efficiency. Data was gathered from 150 healthcare professionals and 100 patients using a Likert scale questionnaire to evaluate views, experiences, and attitudes towards IT integration in healthcare, using a mixed-methods approach. The study hypothesis suggested that the strategic use of IT in healthcare results in greater patient care, more efficient workflows, and improved communication among healthcare stakeholders. Participants strongly agreed on the advantages of IT systems, as seen by high mean scores reflecting favorable attitudes towards greater access to patient information, more efficient processes, and better communication among providers. Mixed opinions were shared on patient involvement and empowerment, indicating opportunities for enhancing the use of IT in patient-centered care. The research found areas where IT technologies may be further developed and improved to overcome current issues and improve the efficiency and effectiveness of healthcare delivery. Ethical issues were given top priority throughout the study to safeguard participant anonymity and maintain research integrity. This study offers useful insights on using IT technologies to increase healthcare outcomes and improve healthcare delivery procedures by analyzing the viewpoints of healthcare professionals and patients. The research highlights the crucial role of IT in influencing contemporary healthcare delivery. It stresses the need of ongoing investment in IT infrastructure, cooperation among stakeholders, and a patient-centered approach to optimize the advantages of technology in healthcare. The results add to the expanding knowledge on the transformational capacity of IT in healthcare and provide a basis for future research and projects focused on improving healthcare delivery via technology incorporation.
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