ENHANCING THE PATIENT-CENTERED CARE APPROACH IN HEALTHCARE MANAGEMENT FOR BETTER OUTCOMES
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In recent years, the concept of patient-centered care has garnered increasing attention and is now regarded as a fundamental goal of high-quality healthcare systems. Technological advancements, alongside shifts in the organization and financing of care delivery, have led to significant evolution in contemporary healthcare since the concept of patient-centeredness emerged in the late 1980s. While historically, proponents of patient-centered care primarily emphasized the patient-physician or care team relationship, changes within the healthcare system suggest a broader array of factors may impact the patient-centeredness of healthcare experiences. Our healthcare system provides examples illustrating how clinical, structural, and interpersonal attributes collectively shape the patient's experience, offering a multidimensional conceptualization of patient-centered care. This framework is designed to empower any healthcare system to identify opportunities for enhancing patient-centeredness and progress towards establishing it as an inherent feature of the system.
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