HOW TRANSFORMATION STRATEGIES AFFECT THE HAPPINESS OF PRIMARY HEALTHCARE PROVIDERS: A LOOK AT EASTERN SAUDI ARABIAHOW TRANSFORMATION STRATEGIES AFFECT THE HAPPINESS OF PRIMARY HEALTHCARE PROVIDERS: A LOOK AT EASTERN SAUDI ARABIA
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Abstract
Behind the scenes The Health Sector Transformation Programme (HSTP), which is part of the Saudi Arabian Vision 2030, is a long-term plan to make healthcare more accessible, more cost-effective, and of higher quality, with a focus on patient-centered methods. In order to reach this goal, the government has been teaching Primary Healthcare (PHC) centres about patient-centered care. This is because the government knows that making real connections with patients is important for doctors to make good decisions. Because of this, it is very important to find out how organisational factors affect the level of care and how satisfied providers are with the services they provide. This study is the first comprehensive look at how happy basic healthcare providers are with their jobs in the eastern part of Saudi Arabia. The study looks into the link between how happy PHC workers are with their jobs and the quality of care they give. How it works: This study used a quantitative cross-sectional approach. A changed version of the Job Satisfaction Survey (JSS) was used to collect the data. Three extra categories were added to the original survey. In addition, questions about general characteristics were added to the poll tool. To analyse the data, rates and percentages were calculated for univariate analysis, t-tests were used to compare two groups, and ANOVA was used to look at the relationships between more than two groups (bivariate analysis). In the end, A total of 143 PHC doctors took part in this study. Four eight percent of those who answered said they were very happy. The other fifty percent were either not satisfied or neutral. 17% (N=94) of PHC providers said they were very happy with their guidance. On the other hand, contingent benefits made them unhappy (3%, N=15). The difference between the job satisfaction scores (mean (SD)=101.64 (16.209) and the desire to leave the job (yes, no) was statistically significant (p-value < 0.001). Furthermore, significant links were found between general characteristics and specific factors such as coworkers, chances to move up, responsibility, job duties, working procedures, and communication (p-value < 0.05). In conclusion, the main results of this study show that PHC workers working in PHC centres in the Eastern region were very satisfied with their jobs. This includes both caring for patients and supervising them. However, the data also showed that many parts of the job of PHC providers need to be reorganised on purpose. For example, communication and contingent pay need to be changed. There was also a strong link between the job satisfaction score, all of the other factors, and the desire to quit the job. With the study's results in hand, policymakers and the Ministry of Health can come up with an employee engagement and happiness programme to keep an eye on how happy PHC providers are with their jobs.
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